I thought I had lost an email list for good but the team stepped up and helped me get immediately. Thank you Will and Aweber
Dec 2, 2025
AWeber is awesome. I had a question about something I was learning, and Michelle walked me through it step by step. She was incredibly helpful and made the whole process easy. Highly recommend!
Nov 24, 2025
I've been using AWeber for a short time, but I find it to be a super advanced platform, very intuitive and easy to use even for those who aren't very tech-savvy. They also have very good customer support. I recently had a great support experience with Mary H. She was very nice, helped me out super fast and in a very professional manner.
Nov 11, 2025
I had the absolute pleasure of having Will P as my representative. His knowledge and professionalism was above reproach and we were able to get the task done. I thank him for his patience and kindness. Pamela
Nov 11, 2025
This company has amazing customer service, there is always someone to help you 24/7, Im very impressed!
Nov 13, 2025
AWeber is the best email provider and, if something happens, their support is AWESOME! Thanks, Amanda, for your help and patience :)
Nov 13, 2025
Michelle K. has been a great help with an absolute novice when it comes to website related issues. I can now move forward with the rest of my program.
Oct 24, 2025
I've been using Aweber now for a while (5, maybe 6 years) both the paid and free plans. Their customer service is outstanding and help me resolve issues quickly. The platform is user friendly and for someone growing their email list, they're a great place to start.
Oct 28, 2025
Michelle was amazing! She's one of the best in the aweber support. Very patient and quick in response.
Apr 17, 2025
I LOVE AWeber. I have used other email services in the past and far and away AWeber outshines anything I have worked with. They are always improving, listen to customers, and there customer service is incredibly good (a shout out specifically to Mary H. here who has been with AWeber for 14 years). They have great templates, automation options, and list segmentation. I am not often impressed with "big" companies, but these guys nailed it.
Nov 1, 2025
I had an account for a long time and needed to pause the account and it was done with a $4.99 monthly hold charge.
The website was no longer active and I wanted to stop getting charged so I decided to do an online chat. Will P. was my representative and he was awesome. He understood what my needs were and he made the process so simple and easy.
Will P. was polite, friendly and easy to understand and deal with. I highly recommend AWeber and its employees.
Nov 7, 2025
Michelle gave me outstanding support, she went above and beyond. Aweber customer service is great.
Nov 8, 2025
I've been a client for over a decade and the service is top-notch. Email delivery and reporting is fantastic, and I like that they do not restrict your affiliate marketing like some other autoresponders.
Nov 9, 2025
Aweber has EXCELLENT customer service with a live person via chat - every time I have a question about how to accomplish a specific send with a lot of different lists or exclusions or need tech support with funnels etc, they always get me sorted out in a few minutes and I'm able to accomplish my email task. Live chat support is SO KEY and I've been with Aweber since I started my online business probably 8 years ago.
Oct 14, 2025
Amanda was patient and. given these communication format cut out nonverbal communication Amanda did a great job of answering my lengthy but critical questions. I hope somewhere with all this technology expertise3 we move closer to video conferencing support as opposed to the AI approach. It is a more human approach to the problem. I personally bypass all attempts to lure me into an AI discussion. AI has its purposes, but ot can’t replace Amanda in my mind. She was patient, knowledgeable, helpful, and empathetic.
Oct 16, 2025
Aweber is almost always so easy to use. And when it is not, whenever I run into a problem, their customer support is GREAT!
Highly recommended.
Oct 22, 2025
Excellent response time from Michelle! She was able to help me get my landing page back up and running. Thank you!
Sep 28, 2025
I have tried a number of CRM platforms over the years with most under delivering especially in the customer service department.
However my experience with Aweber is beyond expectations. Amanda took me through step by step setting up an automation then stayed to verify it was sent.
That took all the stress out of a very tight situation. Amanda could not have been more patient or understanding.
Her focus was on me getting exactly what I was doing. Thankyou and if you struggle with your existing CRM then do what I have done and try out Aweber.
Sep 29, 2025
Justin was great at helping me adjust my plan. Side note - if you need to adjust a plan, message them; you can't do much in the billing section. But they were super fast and handled it efficiently! Highly recommend 👍
Sep 29, 2025
Good value, features, and great customer service! value, features, and great customer service! Will P took great care of me!
Oct 3, 2025
That was easy. Will P. helped me. Should have asked to have my email unblocked years ago. Didn't know the reason I got blocked was my mailbox was full.
Oct 13, 2025
Aweber's chat support is awesome! A guy named Will P. was very helpful when responding to my question. My issue was quickly resolved within seconds! He was also polite and kind. Thanks again Will!
Sep 15, 2025
Will P has gone above and beyond with assisting my accounts, thank you Will, you are a credit to Awebber.
Sep 20, 2025
Will answered my rookie questions and gave me links to the help pages, as well as inviting me to get back in touch when I had additional information
Sep 20, 2025
Michelle K. was great. Everyone says use this email service or that one YET no one serves their customers like AWeber. Without their customer support team I'd be stuck not sending out emails and even if I was sending out emails they'd be low quality. That's another area AWeber outshines NON customer support email marketing services. They will help you succeed. Cheers
Sep 21, 2025
I called to actually cancel my account because of the lack of connections with my other softwares...but my heart was tight because the customer service they provide is UNBELIEVABLE!!!
Will P. was more than a gentleman, and his kindness made me think twice...I appreciate customer service and even to cancel my subscription THEY DELIVER!!! AMAZING I am sad to go - trust me!
Sep 23, 2025
Amanda is one of the many excellent customer support agents at Aweber. I've been using Aweber for over a decade and they have consistently been there for me whenever I needed a little extra help, direction or support. Amanda specifically is very prompt, to the point, and gets to a solution quickly. Thank you team Aweber.
Aug 28, 2025
New customer here, Mandy K is the best! She migrated 218 contacts from another platform for me in addition to some emails. I love Aweber!
Sep 8, 2025
Amanda W was really helpful and efficient in helping me resolve my issue
Sep 8, 2025
Matt S. in tech support was amazing. Helped me trouble shoot a Zapier integration in 20 minutes.
Sep 9, 2025
Will P. with AWeber online chat was very helpful & patient with me when I needed help with changing the level of my account.
Sep 9, 2025
she was friendly helpful and knowledgeable....So refreshing to talk to someone in the USA! Thank you!!!!!
Aug 14, 2025
Will P. was "AWESOME"!!! Great customer service handling my issue immediately and answering needed to know questions. Great Job! Will P.
Aug 15, 2025
Since I am not technically inclined at all I received the best help from Will P. He was patient and sent many links to my email in order for me to get up and running. He explained everything and was so pleasant to talk with. When I first hopped on live chat I got and AI who couldn't assist me and I was promptly directed to a HUMAN Yaaaay =) and that's where Will P. came in and assisted me....thanx again Will for all of your help..
Aug 23, 2025
I've been a customer with AWeber for a while now. Previously, I tried a few other companies (like Mail Chimp and Constant Contact). I like AWeber the best mostly because their customer service is amazing. I've worked with many people. But recently, Mary at AWeber went above and beyond. The whole experience is awesome.
Aug 26, 2025
Will P. was so helpful to take care of my issue in a quick and resourceful way.
Jul 18, 2025
Support team has been excellent - they respond quickly and helped me import the data into the system. Michelle and Will, in particular, have been incredibly helpful. Thank you both for your dedication. I hope my project will achieve great results with AWeber.
Jul 19, 2025
I am a long time User of Aweber because of their amazing support and service.
Jul 19, 2025
Amanda was super helpful. Aweber agents are always available, friendly, and it's easy to solve any issues with them.
Jul 22, 2025
Very good experience with Aweber for... 20 years, and fast, efficient handling of support requests, as with Michelle today.
Jul 23, 2025
excellent platform for funnel setup and broadcast emails. The customer service is commendable too, Special thanks to Amanda for helping me resolve my concern in the fastest possible time. She was also kind and patient enough to explain matters in a simple way.
Jul 24, 2025
I had an excellent experience with AWeber! Their platform is incredibly user-friendly, but what truly stood out was the amazing support I received from Amanda. She was patient, knowledgeable, and walked me through everything I needed to get set up and running smoothly. It's rare to find such genuine and helpful customer service these days. Huge thanks to Amanda and the AWeber team for making the process so easy and stress-free. Highly recommend!
Jul 25, 2025
Michelle was really helpful and had plenty of patience with my stupidity, thankfully. On a Saturday afternoon as well. thanks for the help. Nick
Jul 26, 2025
Michelle is awesome. Really helpful! Fixed my issues within 2 minutes, now able to send fine again! Thank you michelle
Jul 26, 2025
AWeber makes email marketing feel easy and human.
As a solo entrepreneur, I needed a tool that wouldn’t overwhelm me — and AWeber delivered. The platform is intuitive, their free plan is generous, and the support is always there when you need it (Thank you Amanda W:) ).
I love how simple it is to create emails, automate sequences, and stay connected with my audience in a way that feels authentic. If you're looking for a tool to grow your business with ease and confidence, AWeber is definitely worth trying.
Jul 29, 2025
Aweber is great software for communication and subscriber management. Amanda H. was there to save the day when I got into a pickle while still learning the ins and outs of this software. Aweber is user-friendly; however, help is a click away when errors are made.
Jul 29, 2025
They never fail to help you in the best possible way. This time, Amanda W. Thanks guys
Jul 31, 2025
Aweber consistently provides the best online customer support I've experienced. This isn't just in the email marketing world, this is for any business I've ever worked with online. Period.
They also have fantastic email deliverability, analytics, automations, etc. Love them and cannot recommend them highly enough.
Jul 31, 2025
As always Aweber's team are very profession, on spot, helpful and courteous. My live is so much better for my business using Aweber as my autoresponder. Now I received excellent help with my dns record updates after moving to AWS/Route 53 with my host provider. Thank you Aweber Team!
I have had a lot of changes in my business since using Aweber as my email autoresponder. I am still learning. I changed my website address and discontinued a website address I set my Aweber account with when I first started. My previous website email was no longer going to work, I needed help making my new site email address as the owner of my account. The process was very easy, but I never would have figured it out without assistance from Justin R my assigned helper. Thank you AWeber for all you do for us online business owners. Coach MJ here.
Jul 10, 2024
Amanda W. was very patient and helpful with this non-techie ... much appreciated ...
Aug 3, 2025
I've just used Aweber's Chat service and it was first class. Special shout out to Amanda W,
Aug 5, 2025
My experience so far in dealing with Aweber has been great. Dealing with a human is much better than AI and Mary H was fantastic as she knew exactly what I needed and guided me through the process. Thanks again Mary H!
Aug 8, 2025
Aweber Saved the Day - and maybe my month! I paid a service a hefty fee to create an email funnel for me only to discover, it wasn't working. Totally disappointed and frustrated I texted with Aweber chat support and Kervin J was an absolute ROCK STAR. He rescuted me with clear simple instructions and even reformatted my totally messed up email. I can't say enough about the support I got today.
Aug 8, 2025
We have used AWeber to hold our database for a decade now. It's a huge help to our business. The folks at AWeber are always so helpful and knowledgeable and ALWAYS offer the best advice when we call. I had the pleasure of talking with Mary yesterday (8/12/25) and she answered all of my questions with a smile and a happy heart. She also gave me GREAT advice on how to make my email blasts better. Mary took her time, didn't rush me off the phone, and her suggestions are really going to help with my clicks (email openings). Love this company and especially appreciate Mary's help!
Aug 13, 2025
I appreciate the great customer service that Aweber offers, as well as multiple service level options and the ability to go inactive with an account that you're not using regularly until it's needed again.
Aug 13, 2025
Will P, I want to thank you for solving and answering all my questions and going above and beyond, I truly need to recognize you as a "super employee". Thanks Aweber to have this excellent employee. Keep the excellent technical and customer service mentality.
Aug 13, 2025
I am very happy with the prompt response by Amanda of AWeber, to my question about 'wrong lead magnet' being sent. The reply was quick, to the point, and helped me resolve the problem immediately! I did NOT have to read through long descriptions in FAQs to get my answer!
Jul 4, 2025
Rapid and helpful responses are the norm with AWeber customer service. Michelle was the most recent example of this.
Jul 9, 2025
Their customer support, Amanda was very helpful. I spoke with other agents, they were very late to respond and were not able to help me with my concern good thing i have been transferred to Amanda she was proactive, and kind. Thanks, Amanda. You're the best
Apr 24, 2025
I got through to Amanda W. using the online chat very quickly. She helped me solve the problem within a few minutes. Very happy that I could get straight back to work.
Jul 14, 2025
Great, quick & efficient service, Amanda W, helped me with a quick issue and it was solved in minutes.
Jul 14, 2025
Mary H. has the patience of an angel and she is an expert at what she does. She is the embodiment of Customer Support AND Customer Service. She is a gem, and those are hard to find. Keep her wam and cozy :)
Jul 14, 2025
Excellent customer service - even on a weekend. Justin R. solved my issue without delay
Jul 15, 2025
Mary took out the time to walk me through some of the challenges I was having with the system. The products are amazing and the customer live chat service is responsive, patient and professional.
Jul 16, 2025
Looking for HUMAN Customer Support? Give Aweber another try.
Years ago, I used Aweber and suggested it to all my coaching clients. Wanting more "fancy" features, I moved over to Active Campaign, only to find that even sending an email was so complicated I needed to hire a third-party A/C professional to get it done.
Three years later, I moved to Siteground web hosting and their coordinating email services. Lots of hoops to jump through to reach a Customer Support person, though their mechanized "support" was always available. Who wants AI support? Not me!
So now I'm back at Aweber, where--on my first try--I reached a HUMAN (named Mary H--go, Mary!) who 1) answered my phone call, 2) had a great attitude, 3) helped me get reacquainted with Aweber's infrastructure, and 4) walked me through the entire set of steps to publish my first email.
Stupendous!
If you're paying big bucks for your email service but don't want to be forced to speak with a MACHINE...if you want one-on-one assistance from a PERSON, do what I did...give Aweber another try.
You'll be glad you did!
Patricia
Jun 19, 2025
Absolutely wonderful. A phenomenal support team, they stay on with me for hours and hours and helped me through multiple difficulties. Very impressed that an internet software company has such a conscientious and helpful customer support team. Special shoutout to Mary & Kervin, they are just the BEST.
Jun 19, 2025
Mary was incredibly helpful. Here experience really shines... Thanks Mary... I appreciate you!
Jun 19, 2025
Mary was very knowledgeable, she explained everything to me in a very nice and patient way!
Jun 24, 2025
Want to see more testimonials?
Click hereI thought I had lost an email list for good but the team stepped up and helped me get immediately. Thank you Will and Aweber
Dec 2, 2025
AWeber is awesome. I had a question about something I was learning, and Michelle walked me through it step by step. She was incredibly helpful and made the whole process easy. Highly recommend!
Nov 24, 2025
I've been using AWeber for a short time, but I find it to be a super advanced platform, very intuitive and easy to use even for those who aren't very tech-savvy. They also have very good customer support. I recently had a great support experience with Mary H. She was very nice, helped me out super fast and in a very professional manner.
Nov 11, 2025
I had the absolute pleasure of having Will P as my representative. His knowledge and professionalism was above reproach and we were able to get the task done. I thank him for his patience and kindness. Pamela
Nov 11, 2025
This company has amazing customer service, there is always someone to help you 24/7, Im very impressed!
Nov 13, 2025
AWeber is the best email provider and, if something happens, their support is AWESOME! Thanks, Amanda, for your help and patience :)
Nov 13, 2025