​"I just started the 'Done-For-You' setup with AWeber for my new brand, DrSaas Labs, and the experience has been world-class. The communication from the solutions team (specifically Joe) has been fast and professional. They are helping me build a full automation roadmap and a premium landing page. If you're an entrepreneur who wants to move fast without the tech headaches, I highly recommend AWeber's DFY service!"

Brilliant! Good thinking and good help getting some of it done too! Segments for No Shows - New ideas! When to restart a workflow series of messages and when to not with tags based on audience actions. Aweber support is the very best!

9 years of AWeber and I'm still impressed! I have been a customer of AWeber for years. Today was another confirmation of why I stick with this company. Justin in customer service helped me not only resolve and issue (I created), but helped me understand why this happened and how to avoid it in the future. In addition, Justin was kind, professional, and patient as I brainstormed with him how to best implement my vision. Once again, AWeber's customer service team, and the ability to call and talk to a live person, is SUPERB.

Their new features from" AI" approaches to sharing my test work with other customers is a wonderful opportunity Every chance I get to send out my business alert or send our monthly newsletter, AWeber is the most valuable asset for me to count on. Their staff is very large and very talented. They always make good suggestions for me to evaluate and choose the best choice.

I really really appreciate the help from Martha today. She was so helpful same patient with me . Helped give me the confidence I need in my journey . Thank you so much for your help today ! So grateful

Had a problem with deliverability and contacted the support. So the answer came fast within hours while i did something else. The problem was solved within 24 hours and now all e-mails got sent. The support is incredible fast and helping.

I decided to speak to a customer service specialist when after several attempts to remove blank space from my weekly newsletter - I could never permanently banish it. Some of my list having thought they received blank newsletters - cancelled. Will P., the Aweber Customer Solutions Specialist In the US) was able to fix the problem quickly. I am so grateful for his expertise and fast response!

Martha helped me solve my problem within minutes. It saved me a lot of time trying to troubleshoot it on my own. Her expertise saved me anguish from figuring out how to solve the problem.

Martha is superb, magnificent! She was knowledgeable, of course. But more than that, she engaged with me, made me feel comfortable and even had a few words of positive flattery... all within a matter of minutes! Yay!

Customer Service is first rate. My last exchange was with Kervin J who was very knowledgeable and helped me solve my issue immediately.

Michelle was PHENOMENALLY HELPFUL in every way - especially in the patient manner in which she LISTENED SO EFFECTIVELY to my past problems/failures with other E-Mail Service Companies. I explained how confused I've been - and she SLOWLY explained and, at the exactly appropriate moment, suggested topics that would help me where I am. Probably the best Support Person I've ever had. Thanks, again, Michelle!

Kervin helped me quickly and efficiently. Also answered my questions. Thank you!

Michelle was great, informative and quick to respond

AWeber hired very talented customer servers - they have great understand of their product and will share time helping me as a (4 years client). THey are very willing to help with the look-and-see of our monthly newsletters.Complicated questions from me become very understandable - they are very patient all the time to help. Uzy D, was my help this month and she a perfect helper. (Both with the knowledge and personality. Please give her a "hi-Five" and top 10 pluses!

Thank you for your fast assistance

Aweber is a really great email marketing platform and the support team, especially Amanda W, are always there for me. Nothing is too hard for them. I'm no expert in the field of email marketing and I appreciate their patience with some of the questions I ask. Also I am in Australia but I always receive a response the next day helping me with my queries. I am very happy with their service!

I have been with Aweber for over 10 years and refer them to all my clients not only because they have an amazing platform and are constantly evolving... but they have REAL PEOPLE that you can talk to in customer service even on the free plan to help you! In a world of fast paced evolving AI where human interaction is minimal... Aweber leads the way in helping us! Thank you!

I had an awesome experience with AWeber's live support. I had an important issue that needed to be resolved, and thanks to support member Will P, it was resolved quickly. He was very polite and professional.

Mary H was extra helpful and really answered my questions about how to activate my follow up campaigns . She is knowledgeable about all of the features and helped me understand the set up.

Amanda went above and beyond to figure out a complex problem I was having with a template. She said she would work on it and get back to me, and it was fixed by the end of day. Her follow up and expertise is excellent. That's why I use Aweber because I can actually talk to the person who is working on my problem.

I recently subscribed to AWeber and my experience to date has been awesome. The platform is intuitive and easy to use, the support feedback is awesome with timely replies to request for questions asked and account knowledge. My one-on-one personal experience was with Michelle K., she assisted me with migration support and provided excellent service!

Aweber has exceptional support! I have been using AWeber for many years and they have kept up with the fast pace of technology advancements! I use AWeber to create email lists and last hear, they updated with creating newsletters. The most recent update coming very soon is integrating ChatGPT with AWeber. Whenever I need tech support, they are only a call or email away. I highly recommend AWeber for anyone who is looking for email list support and Newsletters created for you and with your input.

User friendly platform- was great as a beginner learning email marketing. Unfortunately I closed my business and was no longer using the service when I noticed I got charged my annual fee. Luckily I was able to get a refund for the year and Will P. was so helpful in assisting me. If I ever send out emails again for a new business I'll definitely come back!

We've been happy with Aweber for 15 years. I love their platform (e.g., drag-and-drop, deliverability...) and their customer service. Years ago they helped me via telephone—a real human who was a patient expert. Recently, I used their email access to help. Will, Amanda, & Matt did a quick relay to get my challenge solved and questions answered for a successful outcome. Artificial Intelligence can misunderstand what we're asking, but real humans know best. :) Thanks so much, Will, Amanda, & Matt!

Spent no more than 5 minutes... Spent literally no more than 5 minutes on the phone with Mary H (AWeber), who resolved my issue quicker than I expected; without any issue, delay or drama. Could not be happier. Great product, great team! Thank you, Mary.

I was feeling very frustrated with correcting a billing issue, but Will P. offered such assistance and skill at helping me resolve the issue without any hassle and quickly that I am now planning to continue to build my email service using Aweber. He was kind and showed excellent customer service. Aweber this person is a keeper!

Heather was great Heather was very helpful in explaining my question and giving me clarity.

Email expert "Michelle K" got the problem sorted in minutes thank you so much!

I've been an AWeber user for many years, and not only is the product excellent, but the service and support help are terrific.

It was time to downsize my newsletter marketing plan, yet still have the option of sending out an occasional newsletter with the comfort and ease offered by Aweber, so I checked in with their Help services. With Amandas friendly and knowledgeable help, we found a quick solution that meets the changing needs of my business without having to switch to another service provider. Thanks so much! Chef Laura Moore

Skilled live trouble shooting and fast solutions! Amanda W did a great job understanding the problem I was having and throughout our discussion she suggested options for the solution. Having direct, quickly accessible, highly skilled live telephone support is one of the truly exceptional ways Aweber creates fast, effective communications solutions for my business. No other company I've worked with in this space provides this level of support and does it affordably. It's a robust, easy to use software platform. It's why I've stayed with them for years. Thank you for your continuous commitment to this high level of quality and service.

First of all, the fact that you can get a live person to help is one of the best things about AWeber. Mary recently helped me trouble shoot an issue with my domain and I really appreciated how she was able to answer my tech questions in a way that I could understand.

Mary was knowledgeable and proactive with my situation. She didn't hesitate and got right to it and fixed the problem

Michelle from AWeber gave me an immediate response to my question about email marketing, and this has helped us to move forward to achieve success with email marketing in 2026!

Michelle was great! She was a tremendous help! Thank you

Great Client Support.... I have been with AWeber for less than a month. As a REALTOR®, we as agents, uses a lot technology and systems. Unfortunately, there is usually a learning curve. However I switched from a well known email provider and came over to AWeber due to their reputation for having great customer support team. I can say, I am VERY IMPRESSED. Just worked with Will P. who assisted me efficiently and courteously with an issue. Received my technical solution in like 15 min and now have time to move on to my next project. Very happy & please to say they are part of my team!!!

Mary has been with Aweber many years and I was lucky to be speaking with her, she knows her product, so when I get started, I hope I get her on the phone, please give her a raise

fast, concise, helpful. answered in simple detail. gave links.

Will P was very friendly and helpful. Answered all my questions and solved my issue

Amanda W. from Aweber discovered my issue immediately and also provided a quick fix that solved all my click automation difficulties instantly! I was following the wrong instruction I found with a Google search and she got be back on track.

It's been a while since I wrote newsletters. Honestly, I've been putting it off as I wasn't happy with how they looked (I'm not terribly tech-savvy!). However, a problem with my website's subscription button led me to sending an email asking for help. Michelle couldn't have been more patient or helpful, instantly pointing me in the right direction, remotely 'holding my hand' by guiding me through what I needed to do. I was considering moving to another provider, but no longer! That customer support was excellent! Thank you, Michelle!

Michelle K. responded very quickly and escalated for resolution while also providing interim solutions so that I would have the information I needed. She followed up before I was even aware of the interim solutions with the issue already fully resolved which was so helpful!

great costumer care, they're so fast in reply and accurate in solve the case I opened.

AWeber is by far my favorite autoresponder. I've used all the big ones (ActiveCampaign, MailChimp, Constant Contact) and find AWeber to be the most intuitive and user-friendly with the most powerful features and competitive pricing. AWeber's support is particularly excellent, with fast response times and great support reps. I worked with Martha today who helped me improve my campaigns by showing me how to use new automation workflow features that rival anything the other platforms have to offer. You can also set up custom landing pages in AWeber if you don't have a website, and integrate with payment platforms like Stripe so you can run sophisticated marketing campaigns. Of course AWeber also integrates seamlessly with WordPress. My favorite features in AWeber are tags and being able to trigger specific campaigns when subscribers click links and buttons in your emails or fill out forms on Landing Pages. If you're hunting for a great platform for your email marketing, look no further. AWeber is the #1 best of them all.

Quick response. Great assistance. Listened to my needs and provided solutions.

I thought I had lost an email list for good but the team stepped up and helped me get immediately. Thank you Will and Aweber

AWeber is awesome. I had a question about something I was learning, and Michelle walked me through it step by step. She was incredibly helpful and made the whole process easy. Highly recommend!

I received excellent support!

I've been using AWeber for a short time, but I find it to be a super advanced platform, very intuitive and easy to use even for those who aren't very tech-savvy. They also have very good customer support. I recently had a great support experience with Mary H. She was very nice, helped me out super fast and in a very professional manner.

I had the absolute pleasure of having Will P as my representative. His knowledge and professionalism was above reproach and we were able to get the task done. I thank him for his patience and kindness. Pamela

This company has amazing customer service, there is always someone to help you 24/7, Im very impressed!

AWeber is the best email provider and, if something happens, their support is AWESOME! Thanks, Amanda, for your help and patience :)

Will P. was an amazing assist!

Michelle K. has been a great help with an absolute novice when it comes to website related issues. I can now move forward with the rest of my program.

I've been using Aweber now for a while (5, maybe 6 years) both the paid and free plans. Their customer service is outstanding and help me resolve issues quickly. The platform is user friendly and for someone growing their email list, they're a great place to start.

Michelle was amazing! She's one of the best in the aweber support. Very patient and quick in response.

I LOVE AWeber. I have used other email services in the past and far and away AWeber outshines anything I have worked with. They are always improving, listen to customers, and there customer service is incredibly good (a shout out specifically to Mary H. here who has been with AWeber for 14 years). They have great templates, automation options, and list segmentation. I am not often impressed with "big" companies, but these guys nailed it.

I had an account for a long time and needed to pause the account and it was done with a $4.99 monthly hold charge. The website was no longer active and I wanted to stop getting charged so I decided to do an online chat. Will P. was my representative and he was awesome. He understood what my needs were and he made the process so simple and easy. Will P. was polite, friendly and easy to understand and deal with. I highly recommend AWeber and its employees.

Michelle gave me outstanding support, she went above and beyond. Aweber customer service is great.

I've been a client for over a decade and the service is top-notch. Email delivery and reporting is fantastic, and I like that they do not restrict your affiliate marketing like some other autoresponders.

Aweber has EXCELLENT customer service with a live person via chat - every time I have a question about how to accomplish a specific send with a lot of different lists or exclusions or need tech support with funnels etc, they always get me sorted out in a few minutes and I'm able to accomplish my email task. Live chat support is SO KEY and I've been with Aweber since I started my online business probably 8 years ago.

Amanda was patient and. given these communication format cut out nonverbal communication Amanda did a great job of answering my lengthy but critical questions. I hope somewhere with all this technology expertise3 we move closer to video conferencing support as opposed to the AI approach. It is a more human approach to the problem. I personally bypass all attempts to lure me into an AI discussion. AI has its purposes, but ot can’t replace Amanda in my mind. She was patient, knowledgeable, helpful, and empathetic.

Mary H resolved the issue, very grateful!

Aweber is almost always so easy to use. And when it is not, whenever I run into a problem, their customer support is GREAT! Highly recommended.

Excellent response time from Michelle! She was able to help me get my landing page back up and running. Thank you!

I have tried a number of CRM platforms over the years with most under delivering especially in the customer service department. However my experience with Aweber is beyond expectations. Amanda took me through step by step setting up an automation then stayed to verify it was sent. That took all the stress out of a very tight situation. Amanda could not have been more patient or understanding. Her focus was on me getting exactly what I was doing. Thankyou and if you struggle with your existing CRM then do what I have done and try out Aweber.

Justin was great at helping me adjust my plan. Side note - if you need to adjust a plan, message them; you can't do much in the billing section. But they were super fast and handled it efficiently! Highly recommend 👍

Good value, features, and great customer service! value, features, and great customer service! Will P took great care of me!

Very good service!!

Michelle K was extremely helpful.A pleasure to talk to.

Will O. very good service, fast !

Great customer support (Thanks Amanda!)

That was easy. Will P. helped me. Should have asked to have my email unblocked years ago. Didn't know the reason I got blocked was my mailbox was full.

Aweber's chat support is awesome! A guy named Will P. was very helpful when responding to my question. My issue was quickly resolved within seconds! He was also polite and kind. Thanks again Will!

Top-notch customer service from chat agent and email expert Will P.!

Will P was very helpful in answering my questions!

Thank you for your fast resolution and especially to the manager Will

Will P has gone above and beyond with assisting my accounts, thank you Will, you are a credit to Awebber.

Will answered my rookie questions and gave me links to the help pages, as well as inviting me to get back in touch when I had additional information

Michelle K. was great. Everyone says use this email service or that one YET no one serves their customers like AWeber. Without their customer support team I'd be stuck not sending out emails and even if I was sending out emails they'd be low quality. That's another area AWeber outshines NON customer support email marketing services. They will help you succeed. Cheers

Michelle did a great job in helping resolve my problem - Thank you!

I called to actually cancel my account because of the lack of connections with my other softwares...but my heart was tight because the customer service they provide is UNBELIEVABLE!!! Will P. was more than a gentleman, and his kindness made me think twice...I appreciate customer service and even to cancel my subscription THEY DELIVER!!! AMAZING I am sad to go - trust me!

Amanda is one of the many excellent customer support agents at Aweber. I've been using Aweber for over a decade and they have consistently been there for me whenever I needed a little extra help, direction or support. Amanda specifically is very prompt, to the point, and gets to a solution quickly. Thank you team Aweber.

Awesome service!

Will P was so great on live chat and resolved my issue easily! Thank you!

Will was fabulous!!

New customer here, Mandy K is the best! She migrated 218 contacts from another platform for me in addition to some emails. I love Aweber!

Amanda W was really helpful and efficient in helping me resolve my issue

Matt S. in tech support was amazing. Helped me trouble shoot a Zapier integration in 20 minutes.